Terms and Conditions

Cottonwood Vending, LLC: Terms of Service

Updated: July 17, 2018

Cottonwood Vending LLC (the “Company”), a New York limited liability company, hereby offers its retail virtual currency buy and sell service through automated kiosks (the “Service”) to its customers under the following Terms of Service.

PLEASE REMEMBER THAT ONLY ONE PERSON MAY USE ONE ACCOUNT AND THAT YOU MAY NOT USE MULTIPLE ACCOUNTS TO INTENTIONALLY DEFEAT YOUR ACCOUNT'S TRANSACTIONAL LIMITS.

PLEASE BE AWARE OF ONLINE SCAMS! It is HIGHLY recommended that you DO NOT use virtual currency such as Bitcoin in order to complete online transactions for products you want to purchase on eBay or PayPal unless it is through a verified virtual currency payment processor. Virtual currency also is NOT a payment method for utility companies, bail agencies, etc. (unless clearly stated in writing by verified agents of that company).

The Company shall contact customers from the following support number: 1-917-789-5251. Customers' shall be obligated comply with all instructions delivered from that phone number.

THESE TERMS CONTAIN ARBITRATION PROVISIONS WHERE CUSTOMERS EXPRESSLY WAIVE RESOLVING DISPUTES IN COURTS OF LAW.

The Company shall not transmit monetary value to another person or to another location for any person. This prohibition does not apply to sending bitcoins to wallets hosted by third-party services as long as the customer has exclusive access to that hosted wallet or sending bitcoins to “payment addresses” of merchants (or payment processors) who utilize bitcoins as a method of payment.

The Company does not guarantee the Service's availability.

The Company is a United States' Department of Treasury-registered Money Services Business. You may check the Financial Crimes Enforcement Network's website (www.fincen.gov) to confirm the Company's registration.

The Company applied for a Virtual Currency Business license with the New York Department of Financial Services on August 10, 2015 and has received a waiver to operate pursuant to this license's regulations; the application is pending. Bitcoin is considered a “virtual currency” under the Virtual Currency Business license regulations.

The Company is NOT a financial adviser nor broker-dealer and has not registered with the United States Securities and Exchange Commission.


Disclosure of Material Risks:

  1. Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
  2. legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
  3. transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
  4. Virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
  5. the value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency – such as United States dollars – for virtual currency, which may result in the potential for permanent and total loss of value of Bitcoin should the market for virtual currency disappear;
  6. there is no assurance that any person who accepts virtual currency as payment today will continue to do so in the future;
  7. the volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
  8. the nature of virtual currency as an Internet-based protocols may lead to an increased risk of fraud or cyber attack;
  9. the nature of virtual currency means that any technological difficulties experienced by the Company may prevent the access or use of a customer’s virtual currency; and
  10. any bond or trust account maintained (or to be maintained) by the Company for the benefit of its customers may not be sufficient to cover all losses incurred by customers.

Any individual may apply to become a customer of the Service (a “Customer”) if they choose to open an account at a Company’s kiosk and provide sufficient information have their identity verified. A mobile phone number capable of receiving SMS text messages is required (the Company is not responsible for any mobile phone service fees a Customer might incur as a result of using the Service).

The Company reserves the right to reject any person as a Customer, to attempt to collect additional identification or background information about a Customer, or to bar any Customer from using the Service at any time for any reason. Please see the Company's Privacy Policy for how the Company shall handle information provided by any customer; by agreeing to these Terms, a Customer also agrees to the Privacy Policy.

The Company does not accept incorporated entities as Customers of the Service.


A Customer's account is tied to his mobile phone number and identification. A Customer may only be able to access the Service using the mobile phone number first provided to the Company. The Company will not be liable for any loss a Customer may incur as a result of unauthorized use of that Customer's account's credentials.

A Customer may use his account only to buy or sell virtual currency for his personal use. If purchasing virtual currency, the Company may upon a Customer's election provide a “paper wallet” to a Customer containing the bitcoins or a Customer may withdraw to a wallet he already has. If selling virtual currency, a Customer shall receive United States Dollars in the agreed-to amount.

A Customer shall not: (1) allow any other person to use his account for any reason; (2) use the Service to directly send value to any other person (other than for payments to merchants or payment processors who utilize virtual currency for goods or services purchased by the Customer); or (3) use any other person's mobile phone number or identification information to create an account.

Should the Company suspend an account or ban a Customer from continuing to use the Service, that Customer shall not under any circumstances attempt to use the Service directly or through third-parties. Any Customer's account which the Company believes is assisting a banned Customer from using the Service shall also be suspended and banned.


When buying or selling virtual currency through the Service, Customers are buying from, or selling to, the Company directly. The Company does NOT act as an intermediary, marketplace, broker or market-maker between other buyers and sellers of virtual currency.


A Customer shall receive the amount of virtual currency equal to the amount of fiat currency deposited at the kiosk pursuant to the buy price provided at the kiosk. The virtual currency buy price is based on publicly-available information and includes applicable Company fees.

The Company may not transmit a Customer’s purchased virtual currency immediately but may, upon its option, batch multiple transactions in order to limit network transaction fees and mitigate congestion on the virtual currency network.

The Company shall endeavor to include sufficient network fees to have all of its transmitted virtual currency transactions confirmed quickly. However, the Company is only a user of the virtual currency networks and does not in any way directly control the confirmation of individual transactions; as such, the Company is not responsible for any delays by the virtual currency network in confirming any given transaction.


A Customer shall receive the amount of fiat currency equal to the amount of virtual currency transmitted to the virtual currency address provided by the Company pursuant to the sell price provided at the kiosk. The virtual currency sell price is based on publicly-available information and includes applicable Company fees.

A Customer’s fiat currency will NOT be available until the virtual currency transaction is confirmed at least one time by the virtual currency network in order to ensure the validity of the funds.


It is solely the Customer’s responsibility:

  1. to ensure that the virtual currency transmitted by him is broadcast to the virtual currency network by the deadline provided at the kiosk and/or on the receipt; failure to transmit the virtual currency in a timely fashion will result in delays in obtaining fiat currency. It is highly recommended that the Customer not use a hosted virtual currency wallet service when transacting with the Company as these services may not transmit the virtual currency immediately.
  2. to send the EXACT amount of virtual currency as instructed by the kiosk and/or on the receipt; failure to send the exact amount of virtual currency will result in delays in obtaining fiat currency.
  3. to ensure all virtual currency transactions to the Company contain sufficient network fees to be confirmed in a timely fashion; the Company is not responsible for any delays by the virtual currency network to confirm a transaction.
  4. to send the virtual currency to the virtual currency address provided by the kiosk and/or on the receipt; if a Customer sends the virtual currency to a virtual currency address not controlled by the Company, those funds may be lost forever and the Company will not consider the transaction complete.

The Company does not maintain hosted virtual currency wallets as part of its Service. Customers are solely responsible for holding their virtual currency in their own wallets.

The Company, at a Customer’s option, may print out a “paper wallet” to hold virtual currency purchased at the kiosks. The Company has no backups for these “paper wallets”; it is solely the Customer’s responsibility to secure the “paper wallet”.


The Company may at any time institute daily, weekly and/or monthly transactional limits on a Customer's account. These limits may be changed at any time and for any reason by the Company. Each Customer may have different transactional limits for different reasons. If a Customer is suspected of using multiple accounts in order to override transactional limits, that may be reason by the Company to suspend all of implicated accounts from the Service.

A Customer may contact the Company to apply for a different transactional limit. The Company does not guarantee that such an application will be successful.


A Customer assumes all risk of loss associated with the holding of virtual currency and acknowledges that virtual currencies are a volatile asset with a short track record. The Company is not an investment advisor and does not provide any person advice or guidance on the suitability of holding virtual currencies. The Company is not in any way responsible if virtual currencies are someday worth nothing following a Customer's purchase.

The Company is not in any way responsible for the safekeeping of a Customer's virtual currencies following purchase (nor of a Customer's fiat currency if selling virtual currency to the Company). Though the Company has taken all reasonable security precautions to ensure that the “paper wallets” printed by the Service are not compromised at the time of printing, the Company is not in any way responsible for the safekeeping or security of the virtual currencies on these “paper wallets”. If a Customer loses his “paper wallet”, it shall be impossible for the Company to retrieve the virtual currency as the Company for security reasons does not retain a copy of the private key to any “paper wallet”; as such, the Company cannot and shall not reimburse a Customer for value on a lost “paper wallet”.

A Customer assumes ALL responsibility for the safekeeping of his virtual currency and use of his virtual currency wallet(s). If the Company recommends a Customer a third-party virtual currency wallet application, the Company is in no way endorsing the use of this third-party application and is only basing its recommendation on industry reputation. The Company is in no way responsible for any third-party application that a Customer may use. It is solely a Customer's responsibility to conduct due diligence on any application before installation and use.


All intellectual property rights vested in texts, images or any other content found on or related to the Service are owned by the Company or its vendors. Accordingly, Customers may not copy, distribute, reproduce, republish, upload, transmit, modify, post, frame-in or otherwise use in any way any such content without the prior express authorization of the Company.

The Company's intellectual property or that of its affiliates, vendors or licensors is protected by patent, trademark and/or copyright laws of American and/or other jurisdictions and may not be used without express written consent.


The Company as a regulated financial institution is obligated to reasonably prevent the Service from being used for illicit activities.

It is a Customer's responsibility to comply with any and all laws and regulations of his jurisdiction(s) with respect to the Service and use of virtual currency. A Customer that is suspected by the Company of using the Service to violate the law in any way may have his account suspended; if the Company has frozen any Customer transactions that the Company believes may be involved in illicit activities, the Company may at its option not return those funds to the Customer until the Company receives guidance from law enforcement to do so.

The Company has registered as a money services business with the United States Department of Treasury for all states it is operating in, has instituted an anti-money laundering policy and may be required by law to file currency transaction reports and/or suspicious activity reports with state and/or federal authorities regarding Customers' activities. The Company may be legally barred from providing notice to Customers of the filing of such reports.

The Company may also be legally required to provide information concerning a Customer's transactions to governmental or regulatory agencies or may provide information to law enforcement authorities if the Company suspects criminal wrongdoing. The Company shall not be liable to any Customer in any way for providing information to governmental or regulatory agencies about a Customer or that Customer's use of the Service.


The Company warrants and represents:

  1. it shall use all reasonable care and skill in administering the Service.
  2. its “paper wallets” are not compromised by any party at the time of printing, are created at the time of their printing, and the Company shall destroy any ability to access a “paper wallet” after it is provided to a Customer.
  3. it shall to the best of its ability comply with any and all laws and regulations relating to offering the Service.

Customers agree that they will not use the Service to perform any type of illegal activity of any sort, including, but not limited to, money laundering, scheduled narcotics trafficking, human trafficking, tax evasion, or terrorism financing, or do anything to negatively affect the performance of the Service. Suspicion of using the Service for an unauthorized or illegal activity is cause for the Company to suspend all access of a Customer to the Service; whether this suspicion is warranted is exclusively within the discretion of the Company.

Customers agree to respond to all inquiries from the Company regarding the Customer's account; failure to diligently respond to the Company's inquiries may result in a suspension of the account.

It is a Customer’s sole responsibility to determine if, and to what extent, any taxes apply to any transactions associated with a Customer’s virtual currency transactions with the Company and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. If a Customer desires a record of his virtual currency transactions with the Company in order to properly calculate his taxes, he may contact the Company.


THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO BITCOINS OR THE SERVICE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

The Company cannot be held liable for any malfunction, breakdown, delay or interruption to the Internet connection, or if for any reason its Service is unavailable at any time or for any period, unless this unavailability prevents a Customer from receiving virtual currency (or fiat currency) he is owed.

Customers acknowledge that an account may be suspended for any reason and they may not be able to have access to the Service at any time for any reason.

The Company shall in no way be liable for punitive, speculative or consequential damages resulting from a Customer's use of the Service unless the fact-finder adjudges the Company acted with specific malicious intent against a Customer.


Customers acknowledge that arbitration shall be the sole and exclusive remedy for any cause of action for damages related to or arising from these Terms of Service or use of the Service. These Terms of Service shall be interpreted under New York law in private arbitration administered by JAMS-New York, before an arbitrator that possesses expertise in the matters at issue. CUSTOMERS ACKNOWLEDGE THAT THEY ARE WAIVING THEIR RIGHT TO RESOLVE THEIR DISPUTES WITH THE COMPANY CONCERNING THESE TERMS OR USE OF THE SERVICE BEFORE A COURT OF LAW AND ARE ALSO WAIVING THEIR RIGHT TO A TRIAL BY JURY. All claims for damages must be presented to the arbitrator within one year of the alleged date of injury. The Company and Customer shall be responsible for their respective arbitration fees unless the arbitrator explicitly rules otherwise on the basis that the claim or defense is frivolous. The arbitrator's judgment shall be final, non-appealable and may be enforced in any competent jurisdiction.

The only exception to arbitration is if the Company is seeking to enjoin infringement or other misuse of intellectual property rights and the Company may file such an action in any competent jurisdiction; in such a situation, both parties waive a trial by jury.

The Company and its Customers agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a joint, class, consolidated or representative action.


In the event of a complaint, Customers should email support@coinbtm.com with all relevant information. A Company representative reviews all Customer complaints. Within two weeks of the Company’s receipt of your complaint, the Company will address your complaint.